A bilingual AI agent · Phone & email · Weeks of staff time returned
A bilingual AI agent now runs Office Interiors' phone and email intake end to end — 4,000+ inquiries handled, 2,150+ service tickets created automatically in eAutomate, and hundreds of staff hours returned, without adding a seat.
Office Interiors takes a high volume of inbound service, device, and billing calls. Every one ran into the same four bottlenecks.
Evening and weekend calls went to voicemail, or got lost, until Monday.
Hours a week on the same status, device, and dispatch questions.
English and French customers across the Maritimes. Consistent quality in both is hard at scale.
Look the device up in eAutomate, capture the issue, create the transaction by hand. Slow and error-prone.
A bilingual AI agent that answers inbound calls, processes every service and supply email, looks devices up live in eAutomate, and creates tickets through CEO Juice. A call or email becomes a dispatched service ticket without anyone touching a keyboard.
Built by Envyro · Maintained day-to-day with Ron Taylor (CEO Juice) and the Office Interiors team.
Human-like voice, trained on Office Interiors' services and product lines.
Detects caller language and switches seamlessly. One agent, two languages.
Pulls device ID, customer, make, model, and contact info live during the call.
Tickets created in eAutomate, customer alerts sent, staff notified after every call.
Yesterday was the big breakthrough. We're now doing a real-time lookup in eAutomate for the device ID — pulling back customer name, make, model, contact info. Verify, get the problem, send it to CEO Juice. Call time cut in half. Caller frustration gone.
Same calls, same systems behind them — handled in half the time, with no one added.
Seven months in production and still accelerating — 3,300+ calls, 1,560+ emails, and 1,377 inquiries in the last 30 days, about 46 a day.
Let's talk
Tell us what production-grade looks like for your business. We'll show you how the next two weeks could go.